Spot Free Car Wash
Conducted user observations at a carwash to identify inefficiencies and patterns in user behaviour. Using this data, I developed ideations and created a digital solution—a user-friendly app for the self-serve carwash. The app allows users to connect to facilities via QR code scanning, offering real-time monitoring and control. With added Apple Watch integration for hands-free convenience, the solution enhances both user experience and operational efficiency.
Client:
Spot Free Car Wash
Role:
UX/UI Designer
Year:
2023
Introduction
In this case study, I embarked on a journey to digitally enhance the service and usability of a self-serve carwash. Through user observations, data analysis, and iterative design processes, I aimed to address key pain points and improve the overall user experience.
Challenge
The self-serve carwash lacked efficient communication channels between users and maintenance staff, leading to delayed issue resolution and diminished user satisfaction. Additionally, users faced difficulties in navigating the facilities and accessing necessary information, such as equipment status and account balance.
Objectives
Identify pain points and inefficiencies in the self-serve carwash experience through user observations and data analysis.
Ideate and design digital solutions to enhance user experience and operational efficiency.
Improve communication channels between users and maintenance staff to enable prompt issue resolution.
Enhance visibility and accessibility of key information, such as equipment status and account balance.
Data Analysis and Insights
Conducted user observations to record user efficiency and identify patterns in behaviour.
Created hypothetical statements and a flow chart to visualize user interactions at the carwash.
Developed an ERAF diagram to analyze entities, relations, attributes, and flows within the self-serve carwash.
Intervention
The data gathered from user observations and analysis inspired the intervention to digitally improve the self-serve carwash experience. A mobile app was designed to facilitate smooth user connections to facilities via QR code scanning, enabling efficient access to controls and real-time monitoring. Integration with Apple Watch was implemented for hands-free convenience, ensuring a modern and user-friendly environment.
Outcome
Improved communication channels between users and maintenance staff through the mobile app, allowing for prompt issue reporting and resolution.
Enhanced user experience and operational efficiency by providing real-time monitoring and control of carwash facilities.
Increased visibility and accessibility of key information, such as equipment status and account balance, resulting in a more seamless user experience.